1. CANCELLATION
    • No cancellation shall be applicable.
    • Once an Order has been placed it may not be cancelled.
  2. FAULTY PRODUCTS
    • eGiftValley only sells items in perfect condition
    • If the item you receive is faulty, please contact our Customer Service Team and provide your Order number, your name and address, details of the Product and the reason for return, and whether you require a refund or a replacement.
    • All Product descriptions, information and materials posted on this Site are provided ‘as is’ and without warranties express, implied or otherwise howsoever arising.
    • Product image as seen on the Site may slightly differ from the actual Product that you receive.
    • Upon receipt of the Products, we will examine it and we will advise you on your right to a replacement or refund (if any) via email as soon as practicable.
    • In the event the Product returned is not faulty, we may at our discretion decide not to repair, replace or refund you for the Product and/or we may require you to pay all reasonable carriage costs and servicing costs at our current standard fees and costs and charge this to your credit or debit card, or the payment details that you provided to us when you made your Order, and, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.
  3. RETURNS AND REFUNDS POLICY
    • Special sales or promotional products is non-returnable or non-refundable
    • Please do not send any return product without our prior authorization.
    • Unauthorized returns may be refused or disregarded.
    • If the item you receive is faulty or missing items, you may return the Product to us within three (3) days of receipt. The Product shall be un-used, Product tags shall not be tampered with, and the Product shall be in the original brand packaging (if applicable). This policy is applicable only to those products which do not fall under the list of non-refundable special sales or promotional, brands/items provided on our Site.